Viatel to work with Symphony to help the reseller develop new revenue streams
Viatel, a pan-European business communications provider, is now partnering with Symphony Telecom, who currently services the SME sector with voice and mobile solutions. Symphony will resell Viatel's broad portfolio of data services, which will greatly enhance their ability to meet the needs of their chosen market.
Viatel's extensive experience and back office infrastructure will enable Symphony to provide a wide range of data services without incurring the cost of developing the services internally. Symphony will use this partnership with Viatel to continuously enhance the portfolio and grow their revenue line, which is particularly important as the market for traditional voice services starts to decline.
Symphony is moving into a relatively new area with Viatel's services. This meant that it required a partner that could provide in-depth data networking expertise, as well as sales and operational support. Viatel was chosen over a number of other potential partners due to its clear indirect channel strategy, in-depth data expertise and broad portfolio. One additional benefit was the ability to outsource first line support; thus saving huge investments in trained support staff. Furthermore, Viatel's range of robust services meant that Symphony could give its customers greater choice and flexibility.
"The voice market, particularly amongst SMEs, is becoming more competitive and in order to keep up with this we needed to be able to offer a complete portfolio of services. The solutions from Viatel will really help increase data revenues and stay ahead of the competition," said Mat Fearon, Product and Marketing Manager, Symphony. "Viatel's channel programmes, coupled with the fact that they are able to handle first line support took away a lot of the risk for us in expanding into the data services market. Essentially, Viatel offered us a complete package that we could take to customers. As a result we have already seen revenue generated through the sales of services such as DSL, IP VPNs and MPLS networks."
In the future Symphony also plans to offer Viatel's VoIP services as customers start to move from traditional voice networks to more cost effective next generation offerings.
"With our services, Symphony has been able to extend its portfolio and offer a broader range of services to its customers. The communications market has, and continues to, change quickly and we are looking forward to working with Symphony to ensure that they take advantage of these market changes," said Sue Davidson, Director, Viatel.
About Viatel
Viatel is a pan-European business communications company operating across 6 European markets, including the UK, France and Germany. It has more than 10,000 business customers, providing them a range of business communication services that help companies of all sizes to access the internet, connect their people and places, manage their web applications and increase the security of their data. The company is headed by Lucy Woods, formerly CEO of WorldCom EMEA and BT Northern Ireland.
For further information on Viatel, please visit:
www.viatel.com
For further information please call:
Ana Williams on +44 (0)207 357 8612
About Symphony
Symphony offers a range of high quality, low cost fixed, mobile and data communication services and voice platforms, plus a host of value added services such as non-geographic numbers. We can tailor communications solutions to suit specific business needs. Being independent enables Symphony to provide services and route calls over the most appropriate network for our customers and respond with flexibility to changing market conditions.
For further information on Symphony, please visit:
www.symphony.com
