The Institute of Telecommunications Professionals

CPD courses available

Business and Management

Managing a Professional Practice

Manage competing business demands and grow your business… This short web-based CPD course from The Open University is designed to support those who own and run small- to medium-sized professional service businesses, such as recruitment consultants, accountants, architects, solicitors or surveyors. It will help to address some of the difficulties typically encountered with managing both staff and customers whilst juggling the demands of maintaining professionalism in practice.

Becoming an Effective Project Manager

Take control of important projects… If you’re new to project management, this short web-based CPD course, developed by The Open University in partnership with Cross Knowledge, will help you lead and/or contribute to projects more effectively.

Projects are how organizations - in private and public sectors - make things happen. They deliver the changes that improve services to customers and increase operational effectiveness.

Staff of all types participate in projects. The course blends OU expertise from years of teaching the subject and Cross Knowledge e-learning modules in project management. It covers project roles and responsibilities, how to launch, control and close projects, project teams and project risks.

Managing Performance through People

Assess and improve the performance of your team… A short web-based CPD course from The Open University which helps you step back from your own work situation and achieve even better results from your staff or team. It gives you the four keys to successful team performance: setting clear objectives; monitoring performance; reviewing performance, and improving performance.

How to Use Coaching at Work

Become a better coach… This short web-based CPD course from The Open University enables participants to develop more effective coaching skills in their own work setting. It will provide a practical toolkit to managers who want to improve their own coaching skills or encourage coaching skills in the wider workforce.

Effective Leadership Skills­­­­­­­­­­­­­­­­­­­­­­

Develop better leadership skills… A short web-based CPD course from The Open University which helps you make a critical, but constructive, assessment of the different ideas about leadership and management. It enables you to take a well-founded and well-rounded approach to developing your own practices and skills in leadership.

Advancing Your Personal Leadership

Enhance your leadership performance … This short web-based CPD course from The Open University, developed in conjunction with the Association of Chartered Certified Accountants (ACCA), will benefit you if you are already in a leadership role and want a supported opportunity to reflect upon and improve your effectiveness across professional and organisational boundaries.

This course will lead to, and be underpinned by, your own personal development plan which will help you improve your personal effectiveness.

Marketing in Practice

Improve competitive advantage for your organisation… This short web-based CPD course from The Open University is aimed at professionals with limited marketing knowledge. First and foremost, successful marketing is about understanding and responding to customer needs. You can then use marketing ideas and techniques to improve the competitive position of your business.

Using a set of simple, practical activities, the course introduces you to the range of marketing concepts and tools which you can apply to your own business advantage.

Applying Strategic Thinking

Overcome difficult strategic dilemmas… This short web-based CPD course from The Open University helps you play a more effective role in strategic thinking within your organisation. You work at your own pace with a variety of activities that examine strategic thinking, strategic analysis, strategic options and strategic decision making. 

Managing Organisational Performance

Achieve greater operational control… This short web-based CPD course from The Open University helps you understand, monitor measure and manage the operational performance in the part of the organisation you control.

By understanding different approaches to managing organisational performance, you will identify how your own practice fits with these and how it can be developed for organisational benefit.

Leading Organisational Change

Take charge of change management initiatives… A short web-based CPD course from The Open University that benefits senior managers and professionals involved in major organisational change.

At all levels in any organisation, leading change has become an important part of a manager’s role. This course provides tools, frameworks and ideas to help you effectively control change initiatives.

Understanding Stress at Work

Lower the stress levels in your team… This short web-based CPD course from The Open University is aimed at professionals who are concerned about their own, or their organisation’s, productivity.

To improve your, or your team’s, performance at work, the course helps you identify and address the causes and effects of workplace stress so that you can then reduce the negative impacts of high individual levels of stress.

Social Marketing

Understand the social impact of your marketing… This short web-based CPD course from The Open University examines the nature of social marketing and how adopting marketing concepts, frameworks and techniques developed for commercial marketers can resolve social marketing issues.

It will provide tools and ideas to help you apply more socially aware marketing practices in your own organisational context. This course can also be used as part of the Professional Certificate in Travel Planning.

Finance for non-finance Managers

Become more familiar with financial management… If you are a new and/or a middle manager who has financial targets and budgets but not the tools to manage the financial resources or if your job includes significant financial content e.g. you are a budget holder in an organisation and you need to be more familiar with the concepts of financial management then this course will help you to manage financial resources.

It will enable you to understand budgets and make a business case for resources you need. It will also help you to measure financial performance –including financial frameworks and ratios.

Improving your negotiation skills

Improve your negotiation skills… This course will enable you to develop more effective negotiation skills in your own work setting. It is suitable for managers who would like to improve their negotiation skills or who may be about to become actively involved in negotiations at work for the first time.

The course explores stages of negotiation and a variety of negotiation techniques as well as alternatives to negotiation through activities including case studies and scenarios.

Developing IT Skills

Integrating Software Systems for IT Professionals

Build a working software system from off-the-shelf components… This short web-based CPD course from The Open University introduces the practice of system integration and compares it with conventional systems development.

It shows you how projects can be organised to facilitate systems integration by examining the varieties of systems integration and many of the technologies used, including application servers, integration servers, XML, web services, frameworks and scripting languages. While the main emphasis is on application level technologies, the course also considers the use of systems software such as message-oriented middleware.

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