A wide range of articles of topical interest and relevance to the ICT industry.

The Contents of this issue.

Pro-activity and speedy response rates are critical to sales and technical specialists at the front line. But help is at hand.

A Customer Value Optimisation (CVO) approach drives a continuously improving process of learning by doing. It will help service providers to better understand how customers are engaging with the company, identify ways to reduce churn, and systematically record and analyse customer management actions to enhance best practices. Scott Radcliff explains.

Understanding market trends is essential for data centre operators keen to take full advantage of industry developments. It’s also pivotal to keeping a tight rein on capital and operational expenditure. Here, Jay Greer, discusses the changing market landscape in data centres, examining evolving technology in next generation networks and IP equipment deployments.

Orthogonal FDM (OFDM) is currently the basis of the physical layer of major wireless systems such as WiMAX and IEEE 802.11n. It can also be found in cable systems such as digital subscriber loop (DSL) technologies. Here, Marco Araújo and Márcio Melo provide an introduction to OFDM and describe its features, advantages, mode of operation and applications.

Peter Leonhardt explores Green ICT, identifying which provide business opportunities, making them sustainable, widely adopted and, therefore, leading to lasting environmental benefit.

John Francis Nolan examines David Isenberg’s paper, The Rise of the Stupid Network. Considered seminal at the time, Isenberg was promoting an alternative approach to the existing orthodoxy in telecoms thinking . More recently, it was considered to be the eighth most important Internet paper ever published. Quite an accolade. And today? What’s the verdict? You decide.

Last year, the UK Government published the Digital Britain Report, its strategic vision for ensuring that the UK is at the leading edge of the global digital economy. Central to this vision are the steps to strengthen and modernise the communications infrastructure. Henry Parker examines the progress so far.

In December, industry experts attended an ITP Seminar at the BT Tower to discuss the Future Delivery of TV. The seminar examined areas where operators and content providers are making great progress, and highlights others where manufacturers, network operators and content producers still have a way to go.

The Institute of Telecommunications Professionals is delighted to announce the winners of Year Awards the ITP Apprentice of the Year Award 2009.

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