Total Telecom Congress

Competencies

Applicants for IT Technician Registration will be able to provide evidence that they:

  • Use IT knowledge and understanding to apply technical and practical skills;
  • Contribute to the design, development, manufacture, construction, commissioning, operation or maintenance of IT products, equipment, processes, systems or services;
  • Accept and exercise personal accountability;
  • Use appropriate and effective communication and interpersonal skills;
  • Exhibit professional behaviours and commit to a professional code of conduct.

These professional skills and attributes will be demonstrated through the following competencies:

 

  Autonomy
A1
Works under general direction; uses discretion in identifying and resolving complex problems and assignments.
A2
Determines when issues should be escalated to a higher level.
Influence
B1
Interacts with and influences department / project team members.
B2
Has working level contact with customers and suppliers (internal or external).
B3
In predictable and structured areas may supervise others.
B4
Makes decisions which may impact on the work assigned to individuals or phases of projects.
  Complexity
C1
Performs a broad range of work, sometimes complex and non-routine, in a variety of environments
C2
Applies methodical approach to problem definition and resolution.
  Business Skills
D1
Understands and uses appropriate methods, tools and IT applications.
D2
Demonstrates an analytical and systematic approach to problem solving.
D3
Takes the initiative in identifying and negotiating appropriate personal development opportunities.
D4 Demonstrates effective communication skills.
D5
Contributes fully to the work of teams.
D6
Plans, schedules and monitors own work (and that of others where applicable) competently and to required standards within limited deadlines and according to relevant legislation and procedures.
D7 Absorbs and applies technical information.
D8
Appreciates the wider field of information systems, and how own role relates to other roles and to the business of the employer or client.
  Technical Competence
E1 Demonstrates assured and consistent application of specialist technical competence in a recognised role family.
  Professional Standards
 F1 Comply with the Code of Conduct of their licensed Institution.

 

Maintaining competence, and commitment to professional standards

Registered IT Technicians are required to make a formal commitment to maintain and enhance their competence, uphold professional standards of conduct and promote the responsible and effective use of IT. To maintain their registration this will usually be exemplified by maintaining memberships of a body licensed to award Registered IT Technician status, maintaining a record of continuing professional development which will be reviewed at least every three years to confirm continued competence.

SFIA (Skills Framework for the Information Age)

In meeting Registered IT Technician standard individuals will have demonstrated that they are adept in an IT occupation at or above that exemplified by SFIA Level 3. While competence is not determined by length of time served, a Registered IT Technician will typically have been working at this level for a period of at least one year.