Channel Live 2019

Provisioner Transport Waves - Glasgow

Level 3 Communications

About Level 3

Level 3 (LVLT) provides global communication services that strengthen the growth, efficiency and security of enterprise, government and carrier customers around the world today, Level 3 serves customers in more than 500 markets, spanning three continents and more than 60 countries. Level 3 Connecting and protecting the networked world

Summary

Working as a member of the EMEA Transport team, the EMEA Transport, Dark Fibre and Co-location Provisioner will be responsible for the design, test and deployment of European and transatlantic customer transport, dark fibre and co-location and infrastructure orders across the global network. At all times ensuring the implementation meets customer expectations and business revenue requirements.

Knowledge, Skills or Abilities

Core Competencies: Focus on the Customer: Listens to customers (internal and external); identifying, meeting, and exceeding their needs, and anticipating their future needs; aligns what is done and how it is done with what the customers need, balancing that with what the organisation requires. 

Drive Organizational Success: Delivers results even when faced with challenges; strives to exceed expectations, supports and encourages the development of others; strives to make Level 3 a great place to work; passionate about motivating others and encouraging personal belief in abilities.

Demonstrate Agility: Focuses around continuous improvement; shows the ability to quickly solve day-to-day business problems; identifies new processes and frameworks for speed of delivery; accepts, responds, and initiates appropriate change. 

Lead Courageously: Confronts problems with courage; wins the respect and commitment of others by appropriately standing up for what he/she believes; makes tough decisions despite ambiguity, supports others who make difficult decisions, and follows issues through to completion in spite of adversity. Makes the best use of resources to deliver results, considering the financial impact of actions. 

Collaborate & Communicate: Builds effective relationships with others (internally and externally) so that he/she is enabled to deliver strong results; builds a broad base of support among key decision makers and influencers; incorporates team feedback into decision making yet does not require consensus; speaks with intention, fosters open communication, listens to others, and is able to effectively communicate verbally and through written communication to technical and non technical audiences.

  • Knowledge of end-to-end Service Delivery within a large Telecommunications Service Provider
  • Knowledge in managing orders from receipt to implementation
  • Knowledge in dealing with Customers both from a technical and delivery stand point ensuring exceptional customer delivery intervals are maintained.
  • Enthusiasm to learn quickly in an ever evolving business
  • Have the drive to succeed both for the group and the business.
  • Exhibit understanding of Implementation and operational issues, demonstrated by a practical approach to technical problem solving.
  • Proven knowledge of process improvement methodologies
  • Demonstrated experience in delivering successful projects through virtual cross-functional teams as well as 3rd party contractors and external suppliers.
  • Able to self-prioritise work and contribute to the overall team success
  • To be pro-active and ensure the effective delivery of customer orders to meet committed delivery dates and internal business metrics
  • Generate first level escalations to remove roadblocks
  • Ensure that within the Transport team the managers philosophy of ownership of customer orders is followed, individual order accountability,
    identify risks and raising of appropriate escalations or expedites to mitigate against these risks
  • Ability to identify chronic failure, and work with the Manager of EMEA Transport to create relevant Service Improvement Plans to ensure long term resolution of these failures.
  • Work with other groups including Planning and Construction to ensure Network availability is maintained to ensure on time delivery of circuits.
  • Continually undertake training and development to ensure maintain exceptional Transport skills.

Essential Duties

  • Design and test network deployment utilising the various tools and Platforms at all Transport levels, also including dark fibre and co-location services traversing the Transport Network.
  • Manage implementation of customer, orders to both meet customer expectations and deliver order revenue in line with business commitments. Ensuring SLA’s are adhered to and customer expectations are fulfilled.
  • Ensure the veracity of customer service designs by completing standard testing/customer specific testing over both network elements and third party leased components.
  • Plan and execute service migrations from acquired legacy networks or customer requested changes. Implement disconnection of cancelled leased dark fibre and co-location services and communicate disconnection requirements to third party capacity providers.
  • Ensure Customer Satisfaction is maintained at all times by achieving delivery targets.
  • Identify chronic failures and implement relevant service improvement plans to ensure a long term resolution of these failures.
  • Maintain and manage highly accurate Transport and Dark Fibre Inventory in the various databases utilised for recording Network Inventory.

Preferred Education, Skills and Experience

  • Education Level:  A Levels (UK)
  • Field Of Study:  Technology related discipline
  • Attention to detail with good organizational capabilities.
  • Ability to prioritize with good time management skills.

To apply for this role, please send your CV to recruitment@theitp.org